Privacy Policy

1. Introduction

Welcome to adb8, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how adb8 collects, uses, discloses, and safeguards your information when you visit our website and use our services, including cricket betting, live casino games, slots, and crash games.

By accessing or using the adb8 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out in this document, please discontinue use of our services. We encourage you to review this policy periodically to stay informed about how we handle your data.

2. Information We Collect

adb8 collects several types of information to provide you with a secure, personalised, and high-quality gaming experience. The information we collect falls into two main categories: information you provide directly and information collected automatically.

Information You Provide Directly

• Full name, date of birth, and gender — required during account registration to verify your identity and confirm you are at least 21 years of age.
• Contact details including your mobile number and email address, used for account communications, transaction alerts, and customer support.
• Residential address in Bangladesh, which may include division, district, and upazila, used for identity verification and responsible gaming checks.
• Payment details such as your bKash or Nagad mobile wallet number, Rocket account, or bank account information used exclusively to process deposits and withdrawals.
• Identity verification documents such as a copy of your National ID card (NID), passport, or driver's license, required to complete KYC verification.

Information Collected Automatically

• Device and technical data including your IP address, browser type and version, operating system, device identifiers, and screen resolution, collected to optimise platform performance and detect fraudulent activity.
• Usage data including pages visited, time spent on each section, games played, bets placed, and interaction patterns on the adb8 platform, used to improve our services and tailor your experience.
• Cookie and tracking data gathered via session cookies, persistent cookies, and similar technologies, as described in the Cookies section of this policy.

3. How We Use Your Information

adb8 uses the personal information we collect for legitimate business purposes and to fulfil our contractual obligations to you as a registered player. Specifically, we use your data for the following purposes:

• Account creation and management: to set up your adb8 account, verify your identity, maintain account security, and send essential account notifications.
• Transaction processing: to securely handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment partners in Bangladesh.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and deliver support through our available communication channels.
• Responsible gaming enforcement: to monitor gaming patterns, apply deposit limits, implement time-out features, and identify players who may need responsible gaming support, in line with our Responsible Gaming policy.
• Legal and regulatory compliance: to comply with anti-money laundering (AML) obligations, KYC requirements, fraud prevention measures, and any applicable laws or regulations.
• Service improvement and personalisation: to analyse platform usage trends, improve our cricket betting, slots, and live casino offerings, and deliver personalised promotions and bonus offers that match your interests.

4. Sharing of Your Information

adb8 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in the following limited circumstances:

• Service providers and partners: we share necessary data with trusted third-party service providers who assist in payment processing (such as bKash and Nagad), identity verification, fraud detection, and platform infrastructure, under strict confidentiality agreements.
• Legal obligations: we may disclose your personal data when required to do so by applicable law, court order, government authority, or regulatory body, or when we believe disclosure is necessary to protect our legal rights.
• Fraud and security investigations: in cases of suspected fraud, money laundering, or platform abuse, we may share information with relevant law enforcement authorities or industry bodies.
• Business transfers: in the event of a merger, acquisition, or asset sale involving adb8, your personal data may be transferred to the successor entity, subject to this Privacy Policy continuing to apply.

We require all third parties with whom we share your data to implement appropriate technical and organisational measures to protect your information and to process it only for the purposes we specify.

5. Cookies and Tracking Technologies

adb8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that allow us to recognise you and remember your preferences. We use three main types of cookies:

• Essential cookies: necessary for core platform functions such as logging in, maintaining your session, and processing transactions securely. These cannot be disabled without affecting platform usability.
• Analytical cookies: allow us to measure how users interact with adb8 — which games are most played, how long sessions last, and where users encounter issues — helping us to improve overall platform quality.
• Preference cookies: store your language preference, display settings, and other personalisation choices so you do not need to set them again on each visit.

You can manage or delete cookies through your browser or device settings at any time. Please note that disabling essential cookies may impair certain features of the adb8 platform, including account login and payment processing.

6. Data Security

adb8 takes the security of your personal data seriously. We implement robust technical and organisational measures to protect your information against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes industry-standard SSL encryption for all data transmissions, secure server environments, regular security audits, and strict internal access controls limiting who within our organisation can view your data.

While we apply commercially reasonable measures, no method of data transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable data protection obligations. We urge you to keep your account password confidential and to contact us immediately if you suspect unauthorised access to your account.

7. Data Retention

adb8 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and contractual obligations. Specifically, financial transaction records and identity verification documents are retained for a minimum of five years following account closure to satisfy anti-money laundering and KYC compliance requirements. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. You may request deletion of your account and personal data at any time by contacting our support team at [email protected], subject to the retention obligations described above.

8. Your Rights Regarding Personal Data

As a user of the adb8 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe, subject to identity verification:

• Right to access: you may request a copy of the personal data we hold about you, including what categories of data we have, why we hold it, and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, for example when it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention requirements.
• Right to restrict processing: you may request that we limit how we use your personal data in certain situations, such as when you dispute the accuracy of the data or object to its use for a specific purpose.
• Right to data portability: where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

We will make every effort to accommodate your request promptly and transparently. If you are not satisfied with our response, you retain the right to raise a complaint with the relevant data protection authority in your jurisdiction.

9. Third-Party Links and Services

The adb8 platform may reference or integrate with third-party payment processors such as bKash and Nagad, or gaming providers such as Pragmatic Play, Evolution Gaming, and Spribe. While we work exclusively with trusted partners, please note that this Privacy Policy applies only to adb8 and does not govern the privacy practices of any third-party service or website. When you interact with a third-party payment method or game provider, you are subject to that provider's own privacy policy. We encourage you to review the privacy policies of any third parties you interact with through our platform.

10. Children's Privacy and Age Restriction

adb8 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided personal information to adb8, please contact us immediately at [email protected]. Upon verification, we will promptly delete all data associated with the minor's account and close the account without delay. We take underage gambling very seriously and have implemented age verification procedures at account registration to prevent access by minors.

11. Changes to This Privacy Policy

adb8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The updated policy will take effect immediately upon publication on this page.

Your continued use of the adb8 platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated policy, you should discontinue use of the platform and may close your account by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how adb8 handles your personal data, our dedicated support team is available 24/7 to assist you. We are committed to resolving all privacy-related enquiries promptly and professionally.

Email: [email protected]